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Frequently Asked Questions

Remote Control

What types of controls are available for my shades?

Serena Automated Shades can be controlled with an RF (radio frequency) remote and using smart devices when you purchase the Smart Bridge and download the Lutron App.

Will other wireless RF devices such as Wi-Fi interfere with the operation of my RF shades?

No. Serena shades use our Clear Connect® RF technology, which operates in the 434 MHz band - far away from the 900 MHz and 2.4 GHz frequencies that are often used by cordless phones, security systems, baby monitors, and microwaves.

Clear Connect

How far away will the remote work?

RF (radio frequency) remote controls will work at least 30 feet away from the shade.

How many shades can I control via a remote?

There is no limit to how many shades a remote can control in a single room.

Can I control multiple groups of shades with one remote?

You can use a 4-group RF remote control to operate individual shades or a group of shades with the touch of a button. You can program each button on this remote to a single shade or to a select group of shades that you want to control at the same time.

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